These terms govern your use of AgentOS. Please read them carefully. By accessing the Platform, you agree to be bound by everything below, including our Privacy Policy and, if your team stores personal information in AgentOS, our Data Processing Addendum.
By accessing and using AgentOS (the "Platform"), you agree to be bound by these Terms of Service. If you use the Platform on behalf of a brokerage, team, or other organization, you represent that you have authority to bind that organization, and "you" includes it. The Platform is a business tool intended for use by real estate professionals; it is not offered to consumers for personal, family, or household use. If you do not agree to these terms, do not use the Platform.
AgentOS is a software-as-a-service platform for real estate professionals to manage transactions, contacts, documents, compliance activities, communications, and business operations. Features include transaction management, document compliance review, agent coordination, client-facing portals and pages, reporting, and AI-assisted tools. Features may be added, changed, or retired over time; material reductions in core functionality during a paid term entitle you to cancel and receive a pro-rata refund of prepaid, unused fees.
You are responsible for your credentials and for activity under your account. Organization owners and administrators control who joins their organization, what roles they hold, and what organization data those roles can see, including documents submitted for compliance review. Keep your account information accurate and secure, and notify us promptly of any unauthorized use.
Free trial. New organizations receive a 7-day free trial. No credit card is required to start, and the trial does not convert into a paid subscription automatically: when it ends, access is limited until you choose a plan and subscribe.
Subscriptions. Paid plans are billed in advance through Stripe on a recurring basis at the price and interval shown at checkout, and renew automatically at the end of each billing period until canceled. Where required by law, we will send renewal reminders for annual plans.
Cancellation. You can cancel anytime, online, through Settings or the Stripe billing portal; no phone call is required. Cancellation takes effect at the end of the current billing period, and except where required by law, fees already paid are not refunded and no pro-rata refunds are issued for partial periods.
Price changes. We will give at least 30 days’ notice before a price increase, which takes effect at your next renewal. Failure to pay may result in suspension after notice. Taxes are your responsibility where applicable.
You retain ownership of all data, documents, and content you or your team upload to the Platform ("Customer Content"). You grant AgentOS a limited license to host, process, transmit, and display Customer Content solely to provide and support the Platform, and to create aggregated, de-identified data that does not identify you, your organization, or any person, which we may use to improve the service. You are responsible for the accuracy and legality of Customer Content and for maintaining independent copies of critical records.
Customer Content often includes personal information about your clients: contacts, buyers, sellers, homeowners, and visitors who interact with pages you share. For that information, you (or your brokerage) are the controller and AgentOS is your service provider or processor. Our Data Processing Addendum is incorporated into these terms and governs that processing. You are responsible for having the legal right to collect and store your clients’ information in AgentOS, for providing any notices required by law, and for responding to your clients’ privacy requests; we provide tools and assistance as described in the DPA.
The Platform can send emails and text messages to your clients on your behalf, such as showing requests, portal links, and follow-ups, from platform email addresses and phone numbers. You represent that you have obtained any consent required by law (including the Telephone Consumer Protection Act and CAN-SPAM) before messaging a person through the Platform, that your messages comply with law, and that you will honor opt-out requests. Recipients can reply STOP to end text messages and use the unsubscribe link in emails; you agree not to message anyone who has opted out.
AI-assisted features (including the REx assistant, document extraction, transcription, and generated insights and drafts) produce output automatically and can be wrong, incomplete, or outdated. You are responsible for reviewing AI output before relying on it or sending it to anyone. AI output is not legal, financial, brokerage, or other professional advice. Content you submit to AI features is processed by our AI providers as described in the Privacy Policy.
AgentOS includes features that help you document compliance activities, including checklist-based document review, activity logs with timestamps, agent assignments, and reporting. These features support your compliance program by maintaining records of decisions and actions, and can help demonstrate compliance efforts in audits. They do not constitute legal advice and do not guarantee compliance with any law, regulation, MLS rule, or brokerage policy. You acknowledge that fair housing compliance, licensing obligations, document retention rules, and all other regulatory requirements applicable to your business remain your responsibility, and that you must adhere to all federal, state, and local fair housing laws.
You agree not to: (a) use the Platform in violation of law, including fair housing, consumer protection, and telemarketing laws; (b) upload content you lack rights to, or that is malicious or unlawful; (c) attempt to probe, breach, or test the security of the Platform without written permission; (d) interfere with the service or other customers; (e) scrape or harvest data from the Platform other than your own Customer Content; (f) resell or provide the Platform to third parties outside your organization; or (g) use the Platform to build a competing product.
The Platform integrates with third-party services such as Google Drive, OneDrive, Dropbox, e-signature and social platforms, and property data providers. Your use of a third-party service is governed by that provider’s terms and privacy policy, and AgentOS is not responsible for third-party outages, data handling, or changes that affect an integration.
AgentOS targets 99.5% monthly uptime for core platform functionality. Uptime excludes: (a) planned maintenance windows, (b) issues caused by third-party services, (c) network outages, (d) user actions or configurations, and (e) forces beyond AgentOS’s reasonable control. Auxiliary services such as report generation and email delivery depend on third parties and are excluded from the uptime calculation. Users with critical dependencies should maintain backup procedures.
AgentOS retains all rights, title, and interest in the Platform, including all code, design, features, and functionality. Feedback you provide may be used to improve the Platform without obligation. Except for the limited rights granted in these terms, no rights are transferred to you.
Either party may terminate as provided in these terms; you may simply cancel your subscription and delete your account at any time. We may suspend or terminate accounts that materially breach these terms, with notice where practicable. Upon termination, your access ends; you have built-in export tools and a 30-day post-deletion window (described in the Privacy Policy) before data is permanently deleted.
THE PLATFORM IS PROVIDED "AS IS." AGENTOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AGENTOS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
EXCEPT AS PROVIDED IN THIS SECTION, AGENTOS EXCLUDES LIABILITY FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) LOST PROFITS, LOST REVENUE, OR LOST DATA; (C) BUSINESS INTERRUPTION; (D) COST OF SUBSTITUTE GOODS; AND (E) OTHER UNFORESEEABLE OR INDIRECT DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY. AGENTOS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF THE PLATFORM IS LIMITED TO THE FEES YOU PAID IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
These exclusions and the cap do not apply to: (i) gross negligence or willful misconduct by AgentOS; (ii) fraud or intentional misrepresentation; (iii) violations of fair housing law; or (iv) breaches of data protection obligations that result in unauthorized access to personal data. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to indemnify AgentOS from claims arising from: (a) your use of the Platform; (b) your violation of these terms; (c) your violation of applicable law, including messaging consent and fair housing laws; or (d) claims that Customer Content infringes or violates the rights of a third party.
If you believe content on the Platform infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to support@getagentos.io with "DMCA" in the subject line, including the identification of the work, the allegedly infringing material, your contact information, and the required good-faith and accuracy statements. We respond to valid notices, including removing material and terminating repeat infringers where appropriate.
These Terms of Service are governed by the laws of North Carolina, without regard to conflicts of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in North Carolina, and each party consents to their jurisdiction and venue. Nothing in this section limits rights you may have under the consumer protection laws of your state that cannot be waived by contract.
We may amend these terms from time to time. For material changes we will notify you by email or in-app notice before they take effect; other updates are effective upon posting with a new date. Continued use after the effective date constitutes acceptance. These Terms, the Privacy Policy, the Data Processing Addendum, and any order or plan selection together form the entire agreement. If any provision is unenforceable, the remainder stays in effect. You may not assign these terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delay caused by events beyond its reasonable control. A failure to enforce a provision is not a waiver.
Questions about these terms? Reach us at support@getagentos.io. See also our Privacy Policy and Data Processing Addendum.
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